The typical freight company has an infrastructure of vans, planes and trucks. PACK & SEND also has access to this infrastructure, however, we also have the competitive advantage of a professionally branded ‘bricks & mortar’ retail network, allowing us to provide more flexible, convenient and personalised services to the local community.

PACK & SEND considers its business model to be unique. Whilst other retail models exist in Australia and elsewhere, they offer only a limited range of parcel sending services (e.g. Post Office). No other company offers the same breadth of postal, freight, courier, removalist and sea freight services from convenient retail service centres as PACK & SEND.

Our business model also provides a unique offering known as Store Connect™ – where multiple PACK & SEND stores seamlessly work together as a team to provide dynamic logistics solutions to their customers on a national or international scale. Examples of Store Connect™ services include:

• A PACK & SEND customer in Sydney, Australia, requiring a shipment comprising 10 cartons of packed display equipment to be delivered to an exhibition event venue in London, England, and then packed and returned a week later.
• A custom-packed vase required to be sent from Sydney, Australia, to a PACK & SEND store in Auckland, New Zealand, so that it can be picked up at a time convenient to the recipient.

Store Connect services position PACK & SEND with an unparalleled service offering, representing a major competitive advantage to franchisees.